Privacy Policy

Blue Delta Travel is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and safeguard personal data when you visit our website, make inquiries, or purchase travel services from us.

Where applicable, this policy is designed to comply with the EU General Data Protection Regulation (GDPR) and internationally recognized data protection principles.

Categories of Personal Data Collected

Identity Information: Full name, nationality, date of birth, gender, passport details.
Contact Information: Email address, telephone number, billing address, country of residence.
Booking Information: Travel dates, accommodation preferences, dietary requirements, special requests, emergency contacts.
Payment Information: Transaction confirmations and limited payment details (we do not store full credit card numbers).
Technical Information: IP address, browser type, device data, and website usage information collected through cookies or analytics tools.
Health Information: Relevant medical conditions or mobility limitations only where necessary to ensure safe participation in travel services.

General Data Protection and Regulations

Blue Delta Travel is obliged to take preventive measures to comply with the General Data Protection Regulation (GDPR) data protection regulations  EU citizens. We have taken all measures to ensure that data is safe.

The processing of personal data will only extend to, and in such a manner, as is necessary for the purposes limited to the purpose of this agreement in accordance with the user. All personal data will be processed in line with the intended purpose and will not be used for any other purpose, unless granted by the user

Data Process

We use personal data to:

  • Process and manage bookings

  • Coordinate services with hotels, transport providers, and guides

  • Comply with immigration and government reporting requirements in Lao PDR

  • Communicate regarding itineraries, confirmations, and travel updates

  • Process payments and issue invoices

  • Improve website functionality and service quality

  • Send marketing communications (where consent has been provided)

Children’s Data

We process personal data relating to minors only where necessary for booking travel services and with the consent of a parent or legal guardian. We do not sell or rent personal data to third parties

Disclosure of Personal Data

Personal data may be shared with:

  • Accommodation providers

  • Transport operators

  • Licensed guides and local partners

  • Government authorities where legally required

  • Payment processors

  • IT and website hosting providers

All third parties are required to process data securely and only for specified service-related purposes.

International Transfers

As the Company operates in Lao PDR, personal data may be processed outside the European Union or European Economic Area. By using our services, you acknowledge that your data may be transferred internationally. We take reasonable steps to implement appropriate safeguards to protect personal data during such transfers.

Data Retention

Personal data is retained only for as long as necessary to fulfill contractual, legal, accounting, and regulatory obligations. Booking records are generally retained for up to five (5) years unless a longer retention period is required by law or necessary for dispute resolution.

Data Security

We implement appropriate technical and organizational measures to safeguard personal data against unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no electronic transmission or storage system can be guaranteed to be completely secure.

Cookies and Website Tracking

Our website may use cookies and analytics tools to enhance functionality and analyze usage patterns. You may control or disable cookies through your browser settings. A separate Cookie Policy may provide further details.

Your Rights

Where applicable under GDPR or other data protection laws, you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate or incomplete data

  • Request deletion of personal data

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

  • Lodge a complaint with a competent supervisory authority

Requests may be submitted to the contact details provided above.

Updates to This Privacy Policy

We reserve the right to amend this Privacy Policy at any time. The updated version will be published on our website with a revised effective date.